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- Description DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
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- Alexa Rank 216,045
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Anon2010's Review on dhl.ca Posted on 12/02/2010Rating 2/5DHL Customer Services and Delivery
My first time using DHL was irritating.
When the delivery man came to my door he demanded $60 saying it was for custom tax. I was not informed of such a fee and refused the parcel. I did some research and called DHL several times and discovered that this "custom tax" was a scam. It wasn't something I needed to pay for.
I'm already annoyed at this point because the parcel contains a birthday present for a friend. I immediately call for a reshipment and the DHL associates said they have processed the request and it will arrive at my doorstep in 2 days. It never came.
I call again, thinking maybe there was a delay of some sort. The woman said it will arrive the next day. So I wait.
But I still don't have it. By the time I got to request a second reshipment it's already been two weeks.
The delivery fee was a scam, sending emails to DHL is pointless and my only way to get accurate information is by calling about 10 times. I find it very ironic how the DHL customer service email is firstname.lastname@example.org. I sent an email and received a reply 10 days later, which, still, didn't answer my questions.
My impression on DHL is that they are incompetent and inefficient and their work. Only a couple of the associates I spoke to over the phone seemed to know the duties of their job and what to do.