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Users' Reviews

  • Rating 3/5
    dolores hufano's Review on Posted on 10/07/2010
    data rocket internet stick
    i really appriciated the good intention of fido for their valued costumers,but i am facing a big problem right now with fido regarding the rocket stick that they offererd me a month ago at first fido called me offering about the rocket stick and i barely refused the offer for the reasons 1. i have alredy my internet access in my apartment of which im already paying it 2. i have already my free access in my work few weeks later they fido called again since i am at my work at that time and i cant really barely understand and hear him clearly because the boy that i am taking care of is crying so i dont wanna be rude so entertain him but the i dint understand exactly what hes talking and discussing coz my concentration was at the boy he asked my address i gave it to him Till yesterday when im about to pay my bill i called fido and i wonder why my bill went up thats the time i learned that they send me the internet stick of which in the wrong address i didt recived the package till yesterday and i returned it today . sir madamme I am just a livein caregiver here in Canada we are trying hard to budget our salary because he also have our family back ho to support with . I am not a bussiness woman, i am not traveling a lot to need an inernet stick sir madamme i am just a nanny here in canada, the income i am earning is not sufficient enough for extra cost. and now my problem is, Fido is charging me fo concellation fee of $220.00 of which i dont have any knowledge that they send me the internet stick since yesterday october 5,2010 I choose fido because i really believed in their good and excelent services that they are rendering to costumers I am with fido for almost 3 years now and i dont want to loose my trust with fido.I think offering a good deal or promotion over the phone is not the best way to attract costumer because most off the people in canada were immigrants , and telephone conversation is not really clear to understand wthers the wevsite ,mail or add email to reach us. Again thank you Fido and i just hope you will help me with my problem

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